Fulfillment Policy

At Lopez & Mendoza, we take pride in delivering your fine furniture with the same care and attention we put into crafting each piece.

Order Confirmation

Upon placing your order, you will receive a detailed confirmation including your chosen piece, specifications, agreed-upon delivery timeline, and total investment. Our team will contact you within 24 hours to schedule your delivery and answer any questions.

Production Timeline

Each Lopez table is meticulously crafted to order. Depending on the complexity and current production schedule, fulfillment typically ranges from 6-12 weeks. We will provide you with regular updates throughout the creation process and notify you as your delivery date approaches.

Delivery Preparation

Prior to delivery, our team will contact you to confirm your delivery window and any specific requirements for installation. We recommend preparing your space by ensuring clear pathways and adequate room for positioning your new furniture.

White-Glove Service

All deliveries within 25 miles of Dallas, Texas include complimentary white-glove service. Our professional delivery team will:

  • Carefully transport your furniture in protective packaging
  • Carry and position your piece exactly where you desire
  • Remove all packaging materials
  • Perform a final inspection with you to ensure complete satisfaction

Extended Service Area

For locations beyond our complimentary delivery zone, we partner with specialized fine furniture shipping providers. We will arrange all logistics and provide you with transparent pricing before finalizing your order.

Inspection & Acceptance

Upon delivery, please inspect your furniture thoroughly. Our team will wait while you examine the piece to ensure it meets your expectations. Any concerns should be addressed immediately so we can resolve them on the spot.